Terms of Service

Effective May 14, 2026. If we change these, every active customer gets at least 30 days' email + dashboard notice first.

This is the plain-English version. It is the whole agreement — there is no longer version waiting in a PDF. If something here is unclear, email jeffdeville@gmail.com and we'll either explain it or fix the wording.

What WorkHand does

We provide a virtual phone-answering employee for your business. The employee answers calls 24/7, books appointments on your calendar, detects emergencies and pages your on-call tech by SMS, captures call transcripts, and (depending on your tier) builds a customer record over time. The full list of capabilities for your tier is in your dashboard.

What you pay

• Flat monthly fee. The current price for your account is shown in your dashboard and on any quote we send you. No per-call, no per-technician, no usage overages, no setup fees.
• Month-to-month. No annual contract. Cancel at any time by emailing us or using the cancellation control in your dashboard. We prorate the days you didn't use.
• Price changes. If we ever change your price, you'll get at least 30 days' notice by email before the new rate takes effect. You can cancel during that window and your last bill is prorated.
• Free pilot. If we offered you a free pilot, we won't charge until the pilot ends. We'll tell you the exact day conversion happens; you can cancel before then with no charge.

Your data, your rights

These are the commitments behind WorkHand. See the privacy page for the detail behind each one.

1. You own your data. Your call transcripts, recordings, customer records, and configuration are yours. On request we will provide a copy of everything we hold for your account.
2. You can revoke us at any time. Integrations you connect use the vendor's own OAuth (Google Calendar and Jobber today; more as we add them). You can revoke us from inside the vendor's admin without calling us.
3. We never have access we don't need. Read-only by default. Write access only when you explicitly enable it for a specific skill. We never see your bank, your payroll, or anything you don't authorize.
4. You can see what the AI did. Every call your AI employee handles is visible in your dashboard with the transcript and a written summary of what happened. No black-box outcomes.
5. Your data is never used to train models that help a competitor. No cross-customer training. No shared embeddings. Period.
6. 30 days to delete after cancellation. Your dashboard stays accessible for 30 days so you can pull what you need; after that, we purge your data from active systems.

What happens if the AI gets it wrong

AI makes mistakes. We're an early-stage product and we work hard to keep them rare, but they happen.

• If the AI misbooks a customer of yours — wrong time, wrong service, wrong information — email jeffdeville@gmail.com and we'll work with you in good faith to make it right. If you want me to call your customer personally and apologize, I will.
• If WorkHand is down and it interrupted your business — reach out in writing within 30 days and we'll work with you on a fair remedy for the affected period. Call forwarding to your existing line keeps working during outages by design.
• We don't promise zero mistakes. We promise to tell you about them, fix them, and make you whole. No vendor "we're investigating" theatre.

What we ask of you

• Don't use WorkHand to call people who haven't asked to hear from you. We operate inbound; we don't help anyone with cold outbound spam.
• Don't share your dashboard login with anyone outside your business. Each user gets their own account, free.
• Tell us when something feels off. We'd rather hear it early than learn about it from a cancellation.
• If you're going to use WorkHand to handle calls in industries governed by HIPAA, GLBA, or similar — talk to us first. We don't operate in those segments today.

Limits

We provide WorkHand "as is" with the commitments above. We don't guarantee any specific revenue outcome, booking rate, or business result; what we guarantee is the platform behavior described here.

Our maximum liability for any claim is capped at the amount you paid us in the 12 months before the claim. The good-faith remedies for AI misbookings or platform outages described above are separate from liability claims.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania. If there's a dispute, we'll try to resolve it directly with you first; if we can't, any legal action belongs in Montgomery County, Pennsylvania.

Questions

Email jeffdeville@gmail.com. A human (probably me) reads every one. If something in these terms is unclear, that's a bug — tell me and I'll fix it.

Last updated May 14, 2026. See also: Privacy.